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GWA Offices – Update following latest Government Announcements

Information Correct as of 5 January 2021

Following the latest announcements by the UK and Scottish governments, we want to let you know that everyone at GWA is still working hard to support you and your business.

Our objective, from the very start of the crisis, was to ensure we continue to deliver ‘Quality Advice – Quality Service’ for all of our clients. We have regularly reviewed all COVID-19 updates and, where required, made changes to our way of working both inside our offices and when managing external relations.

Our working practices are essentially unchanged since the initial lockdown. Although our office doors remain closed to our clients and the public for meetings, we want to emphasise that GWA is definitely open for business.

Please continue to contact us by phone, using the usual numbers, and provide your documents and records. In addition, although we are not able to meet face to face, we have held many virtual online meetings over past months with clients and will continue these.

Where possible we would ask you to send any documents electronically. There is a GWA online portal, which provides a secure method of exchanging information. If you have not used this facility before, please do get in touch and we will guide you through how to set this up. It should be quite a simple process.

If you cannot send documents electronically, they can be delivered to our offices, where we have a small number of people to allow for restricted but critical business practices. However, we are maintaining strict procedures for any deliveries. They are there to keep our clients safe, our staff safe and secure our offices as safe environments.

Dropping off Documents

  • you must call in advance to arrange a drop off time for your documents – you can contact us using the existing phone numbers for our offices
  • we will limit when clients can arrive to ensure the required social distancing guidelines are not compromised
  • on arrival, place your documents by the door and step back until a staff member arrives
  • our staff member will follow strict hygiene requirements and pick up your records, check, at a safe distance, any specific requests you may have and bring the records into the office
  • the box or container you use to deliver the documents will be cleaned and placed in a ‘quarantined’ room for 48 hours before any work commences
  • when a client’s job is complete, we will contact you and arrange a time when you can pick your documents up. We will again follow the same procedures when you pick up your documents as when you dropped them off.

You should notice little difference even though our team are working remotely. In addition, we assure you that client confidentiality and security of data will not be compromised.

If you are unable or would prefer not to bring documents to the office personally, in order to keep your business operations moving, we would encourage you to arrange for a courier to make any deliveries or pick ups.

We will continue to communicate with you regularly via email updates. You will also find our latest advice here on our website and our Facebook, Twitter and LinkedIn accounts.

In relation to the new lockdown, the Chancellor this morning confirmed that businesses across the retail, hospitality and leisure sectors are to receive one-off grants ranging between £4,000 and £9,000.

The one-off grants will be provided to closed businesses on a per-property basis across all nations of the UK. The new funding is in addition to the Local Restrictions Support Grant – LRSG which is already available across England and the Strategic Framework Business Fund available in Scotland.

As business support is a devolved policy, Scotland, along with the other devolved administrations, will identify how the funding will be allocated.

Within England there will be £4,000 available for businesses with a rateable value of £15,000 or under; £6,000 for businesses with a rateable value between £15,000 and £51,000; and £9,000 for businesses with a rateable value of over £51,000.

A £594 million discretionary fund has also been made available to support other impacted businesses which will be accessed via local authorities, again across the UK as a whole.

Please continue to check your local authority’s website for further details.  We will, of course keep you updated with any new information as soon as it is available. You can read the Chancellor’s full statement here.

When the first lockdown was announced in March 2020, we said that the health and future of our staff and clients was extremely important to us. This statement has not changed.  We are determined to stand side by side with our clients for the long term and we encourage you to contact us if you need support.

Once again, we would like to thank you for your support and provide reassurance that if we all continue to put people first, we will come through this.

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